Returns & Exchanges
We accept returns of unwashed, unworn, unused, non-customized Rebel Athletic merchandise with original tags attached within 14 days of delivery for a refund of the purchase price, minus the shipping and handling and the retail value of the Gift with Purchase (GWP) where applicable.
We want to make your shopping experience the best it can be. That’s why we’ve made a FREE return option for our US customers when selecting store credit! See more information below about our return options and how to initiate a return.
The following items are final sale:
Items customized for your gym/team
Items personalized after Rebel purchase
Special Order items
Clearance merchandise
Leotards
Briefs
Headwear (bows, headbands, hair elastics, etc)
Cosmetics/brushes
How to process a return in the USA
Please follow the process below when returning your item(s) to us.
You can process your return within 14 days of delivery.
Once your return is approved, you will receive a notification email with a return shipping label and instructions.
Return your item(s) via the carrier on your return shipping label.
Please allow 3-5 days processing time once your item(s) have arrived back at our warehouse. The items will be inspected and accepted if they meet our conditions listed below.
Once processed, you will receive an email with the details of your refund or store credit information.
How to process an International return
Please follow the process below when returning your item(s) to us.
You can process your return within 14 days of delivery.
Once your return is approved, you will receive a notification email with instructions.
Return your item(s) using your local post office.
When you send in your return item(s), please send it back in a secure package.
Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.
Returns are processed within 3-5 business days of being delivered back to our Warehouse. The items will be inspected and accepted if they meet our conditions listed below.
Once processed, you will receive an email with the details of your refund or store credit information.
Helpful Tips
At this time we are not able to send a pre-paid shipping label for orders outside of the USA.
If the return was due to an error of ours (for example, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail. We will only cover the shipping cost for Standard Mail by issuing you store credit.
Store Credit returns
FREE for returns in the US
FREE pre-paid return shipping label provided
Store Credit received within 24 hours via email once your return has been processed
Shorter wait time compared to refunds
Never expires
We are unable to provide pre-paid return shipping labels for International customers at this time. US returns valued at $10 or less will be refunded in store credit.
Refund returns
Pre-paid return shipping label provided – print or QR Code for your convenience.
If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return.
If the return is not due to an error of ours (i.e. you ordered an item and decided later that you do not want it), the buyer accepts full responsibility for all shipping costs. (Shipping label fee deducted from the refund)
A $5 Restocking fee is deducted from the total amount available for refund. The fee applies to the entire return, not each individual item.
It can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed.
Refund details
Refunds are issued back to the original form of payment used for the purchase and you will receive a refund confirmation email. Kindly note that it can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed. Please keep in mind that there is an additional $5 restocking fee for all returns that are refunded to the original form of payment. Original shipping fees are non-refundable.
One time exceptions and reshipments are not eligible for refunds or store credit.
Returns valued at $10 or less
Any return valued at $10 or less can only be returned for Store Credit. Don't worry Rebels! There is a reason we did this, and it was for you :) Receiving Store Credit ensures you will not have to pay the additional fees that come with our new Return Policy, including a $5 restocking fee and a shipping fee. By giving you Store Credit, we make sure that you will get the most bang for your buck by receiving the original amount spent on the item. Your return for Store Credit won't cost you anything (U.S. Only) and your Store Credit will also never expire!
Late returns
Customers have 14 days to send back purchases made once the return is approved. Returns postmarked after 14 days of the return's approval will be refused and sent back at the Customer's expense.
It is at Rebel Athletic’s discretion to make one time exceptions. If Rebel Athletic approves a late return, the return would only be eligible for store credit.
Tips to ensure your items are in returnable condition
ALL RETURNS
For hygienic reasons all items must be returned unworn, unused, unwashed, undamaged and brand new with all original tags attached or return will not be accepted. This includes but is not limited to visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
Shipping fees will not be reimbursed if the return is denied.
The following items are final sale:
Items customized for your gym/team
Items personalized after Rebel purchase
Special Order items
Clearance merchandise
Leotards
Briefs
Headwear (bows, headbands, hair elastics, etc)
Cosmetics/brushes
SHOES
Avoid scuffing or scratching your shoes by trying on with clean feet on a rug, carpet or other non-marking surface. Shoes with visible signs of wear will be denied.
The shoe box/bag must be returned undamaged with the shoes inside
APPAREL
Please try on over underwear for hygienic reasons.
Do not remove the hygienic liner (when included).
Please be careful of makeup or deodorant rubbing off on the garment.
Can I exchange my order?
No, currently we only offer returns for a refund or store credit. If you need to exchange your item(s) for a different size, style or color, please follow the steps below :)
Select Store Credit as your return option
Return your item(s) back to us using your FREE return shipping label provided (US Only).
Store Credit is issued within 24 hours of your return processing, and in most cases is received instantaneously via email once complete.
Place a new order with the desired changes to your item(s) using the store credit received.
We are unable to honor any previous sale prices or ended discounts on new orders. Customers are responsible for any shipping fees that may be associated with the new order.
How do I cancel my order?
We begin processing orders immediately. If you need to cancel your order, we allow a 12 hour window after order is placed in your account portal to do so. We will make every effort to honor your cancellation request! If your order has already begun processing, unfortunately we are unable to grant your cancellation request.
Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it is too late. Don't worry, you can use our online return system within 14 days of your order date and send it back to us.
How should I package my return?
To make sure that we can process your return as quickly as possible, please follow these steps when returning your package:
Make sure all of the returned items are in the box/mailing envelope with your packing slip.
Download and print the shipping label attached to your approved RMA (Return) email. The return shipping label is only valid for 14 business days after being received.
Go to your local carrier (please note shipping service on your return label) to ship the package using a standard shipping mailing envelope/box. (Expedited & Express packaging will cause delays in receiving your return from the mail carrier using the Standard Shipping pre-paid label)
You will receive a confirmation email as soon as our Returns Department has processed your item. Please allow 3-5 business days once your return has been received for your refund or store credit to be processed.
If you are returning an item that qualified for a free gift, you must return the free gift as well. If you do not return the free gift the retail price for the item will be deducted from your refund. Free gift items are only valid when purchased in part with the promotional item.
Start your return now!